NST Sales provides a single point solution for the following services:

	IP Telephony Solutions (Voice over IP from Mitel, Aspect, Inter-Tel & Asterisks)
	Telephone Systems (Mitel, Aspect, Inter-Tel & Asterisks)
	System Cards & Handsets (New, used & refurbished)
	Voice & Data cabling (CAT3/5/5e/6, Fiber Optics)
	Peripheral Hardware (Integrated voicemail, Call Management, Cordless, Audio/Video Conferencing)
	Data (Network products, Internet Management)
	Moves, Adds & Changes (Remote and/or on-site programming)
	Consultancy (Experienced unbiased analysis and guidance)
	Maintenance (Individually taylored flexible contracts)
	Least Cost Routing (Competitive Tier 1 carriers for local, long distance & celluar)

NST Sales' engineers, support and advisory staff regularly attend manufacturers` courses to constantly update their abilities and knowledge of the latest equipment and software. Our staff are a team of enthusiastic, skilled specialists, ready to deliver a highly efficient communications solution, or to help customers retain and maintain their existing infrastructure.

• Sales/Account Management
• Engineering
• Project Management
• Maintenance
• Training

Sales / Account Management

As an independent communications provider, NST Sales has no allegiance to any particular manufacturer or service provider. Couple this with their "Open mind" policy and the customer receives the right equipment & services solution every time.

NST Sales' sales team have full product knowledge on the systems they supply and have many years experience in the communications industry. From small VoIP applications through to large corporate networks, the team manage a diverse mix of customers with visits at their premises or over the telephone.

Our Account Managers provide the following:

1. Regular contact by phone/site visit
2. Updates on latest developments and product releases
3. Continual assessment of current communications infrastructure

In addition the Account managers arrange:

1. Moves, Add & Changes for telephone extensions
2. Installation or alterations to network provider lines
3. Upgrade, relocation & enhancements to communications hardware
4. Installation of cabling
5. Supply of telephone system cards & instruments
6. Remote programming
7. Peripheral hardware such as headsets & add-ons etc.
8. Product demonstrations & training

NST Sales' Account Managers ensures that our customers benefit from unrivalled service and support for day-to-day communication solutions. Customers feel secure in the knowledge that they are receiving the best after sales support available.

Engineering

Installations are carried out for all products by professional and experienced installation engineers who provide the services of:

1. Initial site planning and configurations.
2. On site programming.
3. Installation of communication systems.

NST Sales also offers maintenance support services on all products that they supply. Several levels of maintenance can be provided with tailored solutions to meet individual requirements.

Project Management

Once an order has been placed with NST Sales, then the company's experience in the communications field becomes very apparent. A Project Manager is assigned and it will be their responsibility to liase with all involved parties. Most projects involve other organizations including sub-contractors, network providers and customer staff. It is the responsibility of our Project Managers to ensure the smooth running of the installation by over-seeing and coordinating the activities of all these groups.

Maintenance

At NST Sales, we understand the importance of providing effective maintenance to help minimize communications down-time, increase efficiency, protect investments, manage their systems and even help to reduce the overall costs of communication.

With our business partners, NST Sales has a policy of providing quality maintenance with flexible levels of service to meet all types of business needs.

All our engineers are fully trained on the systems that they maintain. In addition, manufacturer training is also provided as new software & hardware is developed and released onto the market.

Our flexibility on providing service contracts to meet the customers exact requirements puts us at the forefront of the service industry.

NST Sales, takes full responsibility for all problems on the systems it maintains. If the problem lies with associated ancillary equipment or the network operator, we will ensure engineers & support staff with the right skill sets are brought in to fix the fault. In addition, we include FREE remote software moves & changes as part of any maintenance agreement.

The strength of NST Sales lies its people, their expertise and especially that we are independent of any manufacturer thus providing true maintenance solutions, with the focus always towards meeting the needs of our customers.

Training

NST Sales offers quality training solutions delivered by a team of professional trainers. Our team is available to train staff on all aspects of their communication systems.

Courses can be tailored to meet individual needs, from training small groups to running company-wide courses. Information gathering is carried out before a new installation, building a picture of the requirements. We draw up a timetable for designated people to attend a 'Train the Trainer' class, and documentation is provided for all users depending on their training needs.

Post-installation training is also available for new staff and training on software upgrades is always at hand, together with advice and technical support. This ensures users are kept up-to-date and in a position to benefit from their communication tools at all times.